What Is The Biggest Reason Clients Stop Doing Business With A Company?

I would say the biggest reason clients stop doing business with a company is lack of ‘follow-up’. It is vital for a company to do regular follow-up with their clients to determine the level of satisfaction regarding any service.

In addition, ‘follow-up’ is also important in determining if there are any additional needs that could be met because of ongoing changes clients experience or additional needs clients may have; as nothing stays the same forever.

Lastly, with competition being what it is, a business owner should never take their existing clients for granted. Regular and timely ‘follow-up’ is vital to successfully maintaining and growing any client base. Of course, all the follow-up in the world does not guarantee client satisfaction and loyalty without excellent service and clear, concise communication.

Information contained in this BLOG should not be construed as the rendering of specific bookkeeping, accounting, tax, consulting or other advice. Material may become outdated and anyone using this should research and update to ensure accuracy. In no event will Core Financial Outsourcing, Inc. be liable for any damages – direct or indirect or consequential – claimed to result from use of the material contained in this BLOG. Persons are encouraged to consult with their Core advisor BEFORE making decisions.

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